Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 2 - 4 weeks
  • North America : 1 - 2 weeks
  • Europe : 3 - 7 business days
  • Australia, New Zealand and Oceania : 2 - 3 weeks
  • Asia Pacific : 2 - 4 weeks
  • Latin America and the Caribbean : 2 - 4 weeks
  • North Africa and the Middle East : 1 - 3 weeks
  • Sub-Saharan Africa : 2 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

How do I ship my items?

I ship worldwide using Royal Mail,
Tracked and signed national and international shipping.
If you live in the UK shipping time is usually 1/3 business day.
If you do not live in the UK shipping time is usually 5/7 business days, but could be up to 14/16 days.

I can't be held responsible for delays due to the Post Office.

I ship by Signed and Tracked Mail, but if you are in a hurry, please, send me an email and I'll let you know all the shipping possibilities

How do I get my customization for an order?

Please send an Etsy conversation or email at studiorajka@gmail.com so we can discuss all options.

Any notes are important and they will help me to make the right item.

I will update you with progress during processing time which will be stated in listing for your custom order.

Refund or exchange

Because I am a small shop, and it is all made to order, there is no refunds available, unless it's my mistake.

If you don't love your item, please contact me, and we will find a solution together.
For successful exchanges and returns, as I want you to be happy, item must come back unworn, unused, unwashed and in perfect condition, with tags still on.
I must receive any returned item before replacement is sent out or refund issued.

If you have any question , please do contact me.

SALE items are not returnable /non refundable /non exchangeble and are final sales.

International shipping

I declare the full value of the item on the customs declaration stick and mark it as other.
You wil be provided with tracking number, once your item is posted .

What should I know about the way you work?

Most items are made in moment of your order.
Processing times are stated in every listing, but please feel free to contact me if you want your order rushed.
I will do everything possible to make you happy.

I try to take the best photos I can,but colors vary from screen to screen.
If you are unsure about a color or dimensions or anything else, please send me an email I'll let u know.

Dimensions are stated in each listing.

I love custom orders, get in touch and I will do my best to do something special for you.

Copyright

The copyright for all my designs remains with me. Buying my work does not transfer rights to you.

The item I want is sold out. Can you make another?

Yes, I can make you a similar piece, just send a conversation on Etsy or an email to studiorajka@gmail.com

Wholesale availability

I am able to provide my products at wholesale rates. There are minimum order quantities required to qualify for wholesale price.
Please contact me for further details

Legal imprint